Procedures for Refunds of Spring Session 2020 fees

As you are all aware by now, ELLA’s Spring Session 2020 has been cancelled due to Covid-19 concerns. 

We will be issuing full refunds to all registrants. 

If you paid by credit card, you will be receiving an email within the next week (Mar 17 to Mar 24) to confirm your refund has been issued.  At that point it will take approximately 5 to 7 banking days for the refund to appear on your credit card.  If you have not received it after that time, please contact us at exella@ualberta.ca.   If you do not have an email address on record, a volunteer from the ELLA office will contact you by phone to let you know when the refund has been issued. 

If you paid by cheque, your cheque has not been cashed and deposited and is currently being held by the Faculty of Extension.  These cheques will be held in a secure location until current self-isolation rules have been lifted, at which time they will be mailed back to you uncashed.

We look forward to greeting you at Spring Session 2021 when we will be celebrating our organization’s 20^th anniversary. 

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